Your Satisfaction Is Our Top Priority
At Pinteze, more than anything, we want you to be happy with your purchase. If something doesn’t look or feel right, please contact us at support@pinteze.com and we’ll do our best to make it right.
Note: By placing an order on Pinteze, you agree to all terms outlined in this policy.
📌 Cancellation & Modification Policy
Please review carefully before placing your order:
- ❗ Personalized Orders:
Due to the custom nature of personalized products, changes or cancellations are not possible after the order is placed.
👉 Please double-check all details (name, date, design, size, etc.) before checkout. - ⏳ Modification During Peak Season:
During holidays or high-demand periods, modification requests (if applicable) may cause slight delays in delivery.
However, we always strive to process requests as quickly as possible.
✅ Free Replacement or Refund
We stand behind our products and take full responsibility within 45 days from delivery if your order meets any of the following conditions:
- Damaged, defective, or not functioning properly
- Incorrect item received (different from your order confirmation)
- Lost or undelivered items (with a correct shipping address provided)
🎁 What You’ll Receive:
You may choose one of the following options:
- 🔄 Free Replacement
- 💵 Full Refund
👉 No Return Required:
We do not require you to return the item. You can keep or dispose of it at your convenience.
❌ Cases Not Eligible for Refund
While we strive to support every customer, the following cases are not covered under our refund policy:
- Requests made after 45 days from delivery
- Change of mind or personal reasons (no longer wanting the item, etc.)
- Incorrect use, mishandling, or damage caused after delivery
🔁 Replacement with a Small Fee
In certain situations, we still offer support with a replacement at a reduced cost:
- Incorrect item, size, or design due to customer input error
- Orders returned or destroyed due to incorrect shipping address provided
We understand mistakes happen, and we’ll always try to offer the best possible solution.
💙 Our Commitment to You
Every customer matters at Pinteze. We are committed to providing:
- Fast and friendly customer support
- Fair and transparent policies
- Solutions tailored to your situation
Your satisfaction means everything to us, and we truly appreciate your trust in our business.
📩 Need Help?
If you have any questions or need assistance, please contact us:
Thank you for choosing Pinteze 💖
We’re honored to be part of your meaningful moments.